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Senior Manager, Global Ecommerce Operations

Country : USA

State : California

County : San Francisco County

Town : San Francisco

Category : Sales

Contract type : Permanent

Availability : Full time

Job description

The Senior Manager, Global Ecommerce Operations will be a key member of the Dockers digital team, overseeing all operations related to Dockers.com sites across the US and Europe, with potential for oversight of additional future sites as well. This position will work directly with internal Dockers and pan brand teams in addition to 3rd party providers to ensure smooth execution across Dockers.com front end (content upload, site performance, etc.) and back end (fulfillment, distribution, fraud detection, customer service, etc.), optimizing across performance / service and cost management. Dockers ecommerce project management (including new country roll outs, site upgrades, etc.) will be a key component of this role and there is further potential for additional scope as the Dockers digital ecosystem evolves.
About the Job:
- Oversee and seek improvement opportunities with front end operations (content upload, site performance, etc.) for Dockers.com US site, working closely with pan brand site operations team who manage these activities on a day to day basis
- Oversee and seek improvement opportunities with back end operations (fulfillment, distribution, fraud detection, customer service, etc.) for Dockers.com US site, working closely with pan brand ecommerce supply chain and customer service team as well as directly with 3rd party providers
- Oversee end to end site operations for Europe Dockers.com sites, working closely with 3rd party providers and Dockers merchandising, planning and marketing teams
- Manage a wide range of Dockers ecommerce projects from end to end, including turning on new sites, site upgrades, 3rd party integrations, and new analytics or other site capabilities
- Accountable for metrics such as site uptime, % of season live, conversion, cost per transaction, CSAT
- Help shape the future ecosystem of Dockers ecommerce

Profile

- 6+ years of work experience across e-commerce operations
- Experience across both front end and back end operations components with deep expertise in at least one of the two areas
- Ecommerce platform, Content Management System and Order Management System / System of Record experience
- Project management experience and strong organizational skills with ability to prioritize workloads
- Highly motivated self-starter with strong decision-making skills and ability to do so with agility and a 'test and learn' mentality
- Drive for continuous improvement with strong attention to detail
- Strong collaboration skills and experience building relationships and partnering across 3rd party and internal teams
- Experience in apparel or other branded consumer goods preferred
- Bachelor's Degree required - specialization in business, operations or e-commerce preferred
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