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Senior Manager - IT Security And Fraud Operations

Country : USA

State : Texas

County : Collin County

Town : Plano

Category : Production - Quality

Contract type : Permanent

Availability : Full time

Company presentation

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.

Job description

Senior Manager - IT Security and Fraud Operations
J.C. Penney Company, Inc.
Plano, Texas
The Sr. Manager is responsible for managing operational procedures and activities related to monitoring and handling of Security and eCommerce Fraud incidents. Within his role, he/she collaborates closely with other groups within JCPenney Technology team and business partners, both onshore and offshore.
The role requires technical competence and experience managing diverse teams. Additionally, the role requires familiarity with recent threats and adversarial techniques, as well as the ability to quickly understand complex environments. The Sr Manager will contribute to the company IT security & fraud strategy and roadmap. He/She is expected to be an excellent communicator at both the staff and executive level.
- Lead 24x7 global security and ecommerce fraud operations teams, providing management, leadership, and strategic direction.
- Develop and manage standard operational processes, playbooks and procedures
- Continually mature our security and fraud operations, analysis and response processes and tools, threat intelligence, automation, red teaming techniques and missions
- Lead security event and ecommerce fraud investigations, partnering with other departments as needed
- Develop metrics and scorecards to measure risk to the organization, as well as effectiveness and efficiency of Operational team
- Partner with the engineering teams to improve tool usage and workflow, as well as with the advanced threats and assessment team to mature monitoring and response capabilities
- Manage career development for team of associates, including training and mentoring, performing performance reviews and exhibiting behaviors to be modeled by team members
- Implement a "talent pipeline" to develop skills and capabilities for associate's analysts
- Perform other duties as assigned

Profile

- At least 7 years of information security monitoring and response, including on-line fraud detection, or related experience
- Experience managing a technical staff
- Experience managing a 24x7 global team
- Experience driving measurable improvement in monitoring and response capabilities at scale
- Experience managing security information and event management (SIEM) systems, intrusion detection and prevention systems (IDS/IPS), file integrity monitoring (FIM), other network and system monitoring tools
- Experience in digital ecommerce operations, card not present (CNP) fraud risk discipline, or business operations.
- Experience monitoring a hybrid online, and brick and mortar environment.
- Experience in investigations using formal chain-of-custody methods, forensic tools and best practices
- Track record of acting with integrity, taking pride in work, seeking to excel, being curious and adaptable, and communicating well
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