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Senior Manager, Marketing Technology - Comms Hubs

Country : USA USA

State : Texas

County : Dallas County

Town : Irving

Category : Marketing

Contract type : Permanent

Availability : Full time

Company presentation

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

Job description

Neiman Marcus has an immediate opening for a Sr. Manager to join our Marketing technology team in Irving, Texas. Manager will be leading strategic initiatives for growing the Marketing Technology team in communication hub maturing the operating model in partnership with multiple stakeholders in the business. This role will report to the Director of Marketing Technology.
This Sr. technology manager role will be focused on managing design and development of communications hub (Twilio) platform. The ideal candidate will be influential with marketing, digital and customer care business stakeholders in defining Neiman's customer communication Technology strategy and delivering projects in support of the customer experience initiatives.
Neiman Marcus has an immediate opening for a Sr. Manager to join our Marketing technology team in Irving, Texas. Manager will be leading strategic initiatives for growing the Marketing Technology team in communication hub maturing the operating model in partnership with multiple stakeholders in the business. This role will report to the Director of Marketing Technology.
This Sr. technology manager role will be focused on managing design and development of communications hub (Twilio) platform. The ideal candidate will be influential with marketing, digital and customer care business stakeholders in defining Neiman's customer communication Technology strategy and delivering projects in support of the customer experience initiatives.

Profile

- Bachelor or advanced degree in IT, Computer Science, Engineering, or related field
- 4 or more years of demonstrated leadership experience in Information Technology. Experience in retail and cloud (AWS) desired
- Experience leading teams implementing retail packages in cloud environment for communication hub such as Twilio, Plivo, Plum Voice, Salesforce
- Excellent at building and developing teams. Drives vision & strategy, defines the Marketing technology and customer communication roadmap
- Collaborate with digital and customer care teams to develop short and long-term business and strategic plans and organizational structure for Communication hub
- Strong communication (oral and written), with an ability to convey complex results in an easy to understand, thematic manner
- Drives results and has strong accountability
- Demonstrated ability to stay abreast of industry trends, tools and techniques
- Practical experience in leading technical teams in Agile development practices
- Experience managing project financials, budget forecasts, and staffing plans
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