Chicago, Cook, US
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Senior Manager Omni Operations

Country : USA USA

State : Illinois

County : Cook County

Town : Chicago

Category : Production - Quality

Contract type : Permanent

Availability : Full time

Job description


Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities.

The magic of Macy's ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy's (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy's top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy's. Macy's stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy's is the "Academy" for retail careers.

· Our store management team has the privilege to lead, manage, and inspire a diverse and creative team in delivering store results. Part business consultant, part relationship guru, and 100% leader, you'll contribute and collaborate to drive the business forward. With frequent opportunities to advance, joining our store management team puts you on a fast-track to career success.

Job Overview

As a Sr. Manager Regional Fulfillment and Small format manager you will support all planning, preparation and execution of opening and operating our new MbM stores, in your area of responsibility and support other areas as necessary. Similarly, you will support all activities necessary to plan, prepare, setup and operate Strategic Fulfillment locations in your area of responsibility. You will collaborate on strategy and tactics with Central Leaders, Supply Chain, Procurement and Store environment to set up, open and support; and to develop high performing locational proficiency. Primary responsibilities are to support and achieve operational proficiency, drive sales, maximize productivity, manage expense and support regional objectives. Other responsibilities can include supporting Regional Sr. Dir, Operations/Asset Protection with implementation of Omni Channel initiatives.

Essential Functions

· Drive CBSA sales growth by supporting & executing Regional initiatives in MbM and Downstream Regional Fulfillment.

· Serve as the Fulfillment and MbM Leader within the respective Region. Collaborate with the supply chain, central fulfillment and store OOM's and/or omni captains to establish priorities within the region/division as directed by the Regional Sr. Director Operations/Asset Protection

· Identify operational challenges and provide leadership support to store & division teams to execute solutions.

· Drive productivity and achieve high operating standards within assigned responsibilities, and ensure Best practices are understood and adopted with a high level of effectiveness

· Establish high level of shortage awareness and work with store teams to ensure all policies and procedures are thoroughly understood and in compliance

· Support Store managers to manage locational expense/payroll management to deliver on planned staffing/support budgets, non-payroll expense plans, and 4 -wall profit & loss

· Conduct store visits that focus on implementation of Best practices and Execution of standards. Develop action plans to bring below standards aspects of the store to acceptable levels.

· Clearly communicate operations objectives to ensure store teams are informed and knowledgeable

· Partner with Market AP Leaders to support asset protection initiatives when necessary.

· Manage and communicate all incidents with impact to business or brand protection.

· Role model exemplary service and ensure store teams strive for an outstanding shopping experience.

· Observe stores' facilities maintenance, safety and emergency protocols and ensure selling floor security, safety and standards, are maintained.

· Recruit, engage and empower operations leaders and their teams; foster a culture that values retention, career development, and succession planning.


  • Bachelor's Degree
  • Minimum of 3 years of retail operations
  • Effectively communicate and present information in one-on-one and small group situations to customers, and all levels of internal and external business partners.
  • Ability to effectively plan and execute strategies.
  • Ability to monitor and maneuver workflow to achieve priorities.
  • Strong leadership profile and excellent negotiation skills.
  • Ability to build partnerships and direct teams.
  • Commitment to exemplifying the highest integrity and professional business standards
  • - Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
Physical Requirements

- This position involves regular walking, standing, hearing, and talking. May occasionally involve stooping, kneeling, or crouching. Involves close vision, color vision, depth perception and focus adjustment.

- Frequent use of computers and other technology, necessary to perform job functions

- Frequently lift/move up to 25lbs

Candidates in Colorado: Click here for Pay Range and here to learn about Benefits.

Candidates in Connecticut: Click here for Pay Range

Candidates in Nevada: Click here for Pay Range
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