East Rutherford, US
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Senior Manager, Sap Operations

Country : USA USA

State : New Jersey

County : Bergen County

Town : East Rutherford

Category : Production - Quality

Contract type : Permanent

Availability : Full time

Company presentation

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, produces a range of products under his signature Michael Kors Collection and MICHAEL Michael Kors labels. These products include accessories, footwear, watches, jewelry, men’s and women’s ready-to-wear, eyewear and a full line of fragrance products.

Michael Kors stores are operated, either directly or through licensing partners, in some of the most prestigious cities in the world, including New York, Beverly Hills, Chicago, London, Milan, Paris, Munich, Istanbul, Dubai, Seoul, Tokyo, Hong Kong, Shanghai and Rio de Janeiro.

Behind this burgeoning empire stands a singular designer with an innate sense of glamour and an unfailing eye for timeless chic. Michael Kors has won numerous accolades within the fashion industry, been honored for his philanthropy, and earned the respect and affection of millions. Wholly dedicated to a vision of style that is as sophisticated as it is indulgent, as iconic as it is modern, he has created an enduring luxury lifestyle empire with a global reach.

Michael Kors has always been involved in philanthropy, fighting hunger for more than 20 years. A longtime supporter of God’s Love We Deliver, he has worked with the New York-based organization to help distribute meals to people with HIV/AIDS, cancer and other serious illnesses. In 2013, he partnered with the United Nations World Food Programme (WFP) to help fight world hunger by designing the 100 Series watch. A portion of the proceeds from his special-edition timepiece helps WFP deliver food to children through its school meals program.

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
- Identify, build and execute new Capri's SAP Operations team enabling business transformation and Application Managed Services (AMS) working closely with Capri's SI, AMS and Platform partners.
- Partner with SAP implementation team during the initiation of the Operations team, take over the transition to steady state application maintenance and support as project team moves forward to next Waves of the SAP implementation.
- Manage the Application Managed Service (AMS), Platform partner relationships and oversee partner delivery teams including AMS to ensure quality delivery of services, enhance customer satisfaction, define, and advance performance metrics (KPIs), escalation management, provide feedback to team & drive continuous improvement opportunities
- Partner with the key areas of integration to/from the CAPRI SAP environment including infrastructure, enterprise services, data and analytics
- Work closely with Capri's business and use your SAP Finance, Retail (Order to Cash, Supply Chain) and technical expertise to decipher / document business needs
- Build strong, trusting relationships with Capri's business leaders to help become the go-to partner in bringing their long SAP Financial vision to life
- Oversee delivery of stand-out SAP Finance and Retail solutions working closely with partners that meet Capri's business unique needs and position them for long-term success
- Design, own and lead overall SAP technical governance in partnership with Capri IT and the SI, AMS and Platform partners
- Oversee and deploy changes required by both the SAP project team and future business enhancement requests
- Innovate to build state-of-the-art solutions powered by SAP tools such as SAP Finance and SAP Retail
- Serve as an expert and thought leader in the SAP finance solutions by continuing to build your own expertise in SAP
- The expectations for the Sr. Manager, SAP Operations role are to provide expert technical and functional leadership with the design, building, testing, integration and deployment for the integrated Capri SAP solution
- This role will be hands on with the configuration of new and enhanced objects in scope (e.g. SAP FI, CO, CAR), assist with the review and writing of functional specs for key objects & leading design workshops with customers and demos as needed.
- The FI/CO Lead will work closely with the CAPRI SAP Operations team to identify risks and develop mitigation plans & ensure the user community has a clear understanding of the processes.
- Manage IT resources and 3rd party vendor resources
- Drive end-to-end business and IT stakeholder engagement by delivering to flexible economic models aligned to budgets and delivery of outcomes with accountability to be a truly collaborative partner for business.
- Plan and execute transition from build into the Cloud Hosting and AMS run services.
- Oversee and deploy changes required by both the SAP project team and future business enhancement requests
- Set up and lead effective governance and program management office processes to manage the solution, decision making, deliverables, stage gates, schedule, resources, and costs
- Deep-dive existing and potential problem areas, develop and communicate corrective action and mitigation plans, and drive follow-through to successful resolution. Be hands-on when needed to help your team solve problems and get through crunch periods


An SAP transformation leader with lots of experience helping companies meet the challenges of digitization. You're in your element using your finance know-how and analytical powers work with Capri's business executives and various partners to help solve complex business problems using technology. You are both as comfortable inspiring teams including partners to bring their A-game as you are presenting to the executives.
You'll Need to Have:
- BS in Computer Science or Finance
- Minimum of 10 years' experience in SAP modules including SAP Finance (FI, CO), SAP Customer Activity Repository (CAR) in a complex ERP environment, preferably S4 HANA. Experience needs include: configuration, development, and deployment experience including full lifecycle SAP implementations. Experience also needs to include S4 Hana, Enterprise Master Data Governance, NetWeaver, Fiori, GRC Access Control
- Minimum of 5 years' experience in global IT Managed Services for SAP Application Maintenance and Support (AMS) that includes Service Operations Program delivery and incorporates DevOps best practices including Development, L1/L2/L3 service, Infrastructure and Cloud operations
- Demonstrated expertise in successfully leading global delivery teams to achieve SLA, KPI's in a managed service Model, which includes reporting to senior management in detailing current IT statuses and forward-looking plans, experience managing teams of 25+, including offshore teams
- Minimum of 5 years end-to-end SAP Finance and Retail (OTC, Supply Chain) implementations, including project planning, estimation, and solution architecture, preferably in a lead role
- Functional expertise in General Ledger Accounting, Accounts Receivable, Accounts Payable, Fixed Assets, Cash Management, Treasury
- 5+ years working in Information Technology, preferably with experience implementing large-scale SAP project
- Demonstrated expertise in SAP FICO and hands-on configuration experience with S/4 HANA projects delivering new solutions (2 full-lifecycle implementations preferred)
- Team-player with excellent relationship-building
- Experience managing teams of 10+, including offshore teams
We'd Love to See:
- CPA/MBA or equivalent experience preferred.
- SAP Certified in SAP FICO modules
- Familiar with futuristic SAP solutions and roadmaps.
- Prior experience transitioning from legacy in-house application maintenance and support to IT Managed Services
- Excellent leadership and executive presentation skills
- Proven ability to build, manage and foster a team-oriented environment
- Proven ability to work creatively and analytically in a problem-solving environment
- Excellent communication (written and oral) and interpersonal skills
- Should be a self - starter and leader in driving the requirement turn out to successful deliverables as per the set standards
- Highly organized and detail-oriented
- Experience with multiple agile engagements
- Ability to work in a fast-paced, dynamic environment
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