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Boca Raton, Florida, US
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Senior Regional Training Manager - East

Country : USA USA

State : Florida

County : Palm Beach County

Town : Boca Raton

Category : Human Resources

Contract type : Permanent

Availability : Full time

Company presentation

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

Job description

Responsibilities & Duties
- Partners strategically with Regional Leadership and Regional Experience Leads to identify training needs as aligned to strategic and business objectives
- Assesses learning needs and effectively designs and develops learning solutions aligned to strategic business objectives
- Uses adult learning theory principles and understands different learning styles to appropriately develop programs that reach a wide base of learners
- Solicits input and feedback from multiple channels (e.g., interviews, surveys, etc.) to identify regional training needs and knowledge gaps
- Forecasts training needs for the region and works with Director of Retail Initiatives to prepare and execute a plan to meet those needs
- Ensures that Market Trainers are equipped with trainings that address the needs of their stores, gathering content from Support Center
- Provides coaching and feedback to Market Trainers on training coordination, delivery, follow-up, and general performance management
- Manages the utilization of multiple vehicles, technologies, and approaches in the delivery and facilitation of training initiatives (e.g., traditional classroom, virtual classroom, technology-based learning, blended-learning, reinforcement coaching, train-the-trainer, etc.)
- Conducts best practice research, providing functional guidance, support, and recommendations for training initiatives
- Gathers and analyzes data and feedback from Market Trainers and Senior Leaders to understand the effectiveness of trainings on business impacts and outcomes
- Evaluates and gathers feedback on training programs and provides input and recommendations to the Corporate Talent Development team
Qualifications
- 7+ years of relevant experience in instructional design, needs assessment, performance measurement, delivery, and evaluation
- 4-year degree in Business, Human Resources, Learning and Development, or related field preferred
- Proven track record achieving results across multiple businesses
- History of building, leading, motivating, and coaching teams to achieve objectives
- Advanced business acumen and analytical skills
- Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate business partners, and leading cross-functional large-scale initiatives
- Excellent oral and written communication skills
- Strong attention to detail
- "Win together" mentality
- Experience presenting at the executive level
- Experience with a Learning Management System and Logistics processes
- Proficient with MS Office Product Suite, specifically Excel and PowerPoint
- Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
- Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays
- Travel may be required, up to 50%
- Flexible on Home Location - May work out of King Of Prussia, Miami, NY or NJ.
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