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sr. Analyst, Decision Support

Country : USA

State : California

County : San Francisco County

Town : San Francisco

Category : Retail

Contract type : Permanent

Availability : Full time

Company presentation

Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy, Athleta, INTERMIX and Hill City — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.

But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us.

Job description

The Data and Analytics organization is a critical component of the Customer and Strategy Team at Gap Inc. This team is chartered with unlocking the power of customer data and analytics to drive customer obsession across Gap Inc. Additionally, this organization is responsible for building the Customer Data and Analytics Platform on behalf of the entire organization in partnership with GapTech.Reporting to the Director, Decision Support, the Sr. Analyst is focused on leveraging customer data and analytics methods to drive customer and business outcomes for key stakeholders across the Athleta and Hill City brands.What you'll do
- Perform analytics and develop models to monitor customer trends and improve decision making for key stakeholders across the brands
- Deliver analytics and insights to inform customer roadmap strategies that support the key growth initiatives for the brands
- Pull and develop customer analytics to drive marketing and business tactics (e.g. personalization) in support of customer roadmap strategies
- Partner with key stakeholders specifically within the brands to leverage customer data and analytics to drive customer and business outcomes
- Proactively identify opportunities to evolve the customer data and analytics roadmap based on needs of key stakeholders

Profile

- 3+ years of experience in customer analytics
- Knowledge of retail (store experience included) and ecommerce customer domains preferred
- Strong business acumen, and superior written, verbal and presentation skills
- Proficient in data access methods for large customer and transaction databases
- Proficient in leveraging customer analytical methods to drive customer and business outcomes
- SQL, Python and/or R
- Excel advanced
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