San Francisco, CA, US
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sr Director, User Experience Design

Country : USA USA

State : California

County : San Francisco County

Town : San Francisco

Category : Design

Contract type : Permanent

Availability : Full time

Company presentation

Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy, Athleta, INTERMIX and Hill City — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.

But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us.

Job description

About the RoleGap Inc operates four purpose-led, billion-dollar, beloved brands - Gap, Old Navy, Athleta and Banana Republic. As proud as we are of our leading merchandise style, fabrication and innovation - we're just as determined to create amazing experiences for our customers. In fact the experience as you make a purchase is just as impactful to driving brand love and loyalty as the merchandise itself!
That's where you'll focus as the Senior Director of User Experience Design for Gap Inc. You will contribute significantly to our business results, customer experience and the evolution of a phenomenal design practice. You'll lead our large user experience team as we create new and evolve existing digital experiences that serve our customers and grow our business. Our strategy is encompassed in our Power Plan - a combination of the Power of our Brands, the Power of our Portfolio and the Power of our Platform. The single digital platform that serves all our customers, across all our brands, will be your focus. It's $6B+ in revenue and growing, which makes us the second largest online apparel retailer in America.
With one of the top-20 global ecommerce sites we're amongst the handful of competitors who can - and must - be at the forefront of great digital experiences to thrive. We have an aggressive investment agenda, a large footprint and a massive customer base. You'll lead the design of the experiences for those customers in their digital experience with our brands. You'll report to the Vice President, Digital for Gap Inc. and lead a large (50+) person team.
This role can be based in our spectacular, waterfront San Francisco office - or can be remote in other US locations with travel to San Francisco as necessary.What You'll Do
- Lead a large (50+) person design team - to implement strong user experiences - primarily on our ecommerce site, but also for store associates and shoppers, and in new business ventures
- Partner closely with brand leaders, product management, engineering and strategy
- Support an ambitious investment plan - we've regularly grown our investment in digital, and will continue significant growth in 2022
- Elevate the role of design at Gap Inc - via thought leadership, design excellence and stewardship of our digital experiences
- Develop innovative experiences leveraging design thinking, robust experience research and development processes
- Coach and develop our wonderful existing team of strong designers, design technologists, and copywriters
- Dramatically grow the team - we have aggressive hiring plans and budget for this coming year - you will recruit, hire and onboard, and coach a growing team
- Challenge your team and the organization to broaden the definition of competition and conventions; stay abreast of trends in design, usability and processes
- Manage team budget, planning and goalsWho You Are
- Deep expertise in design - you've previously led large design organizations to drive impact at scale
- Strong communication and relationship building skills - displayed the ability to thrive, influence and drive change in large organizations
- Leadership experience - in growing and developing large teams: coaching, recruiting, retaining and evolving
- Experience in ecommerce or retail may be an advantage, but we're primarily looking for great design leadership
- Track record of continuous improvement and innovation
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