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sr IT Manager Back Office Systems

Country : USA USA

State : Illinois

County : Will County

Town : Bolingbrook

Category : IT - Web

Contract type : Permanent

Availability : Full time

Company presentation

Ulta Beauty is the largest specialty beauty retailer in the United States and the place for the true beauty enthusiast who gets butterflies as she shops for beauty and experiments throughout our store. We are the only one to provide our guests prestige, mass and salon products and services under one roof – All Things Beauty, All in One Place™. We put our guests at the center of all we do, committing to offer her unrivaled ways to be beautiful in an environment that provides the thrill of exploration and delight of discovery.

Job description

OVERVIEW

Live the experience. From professional empowerment to continual learning opportunities. From ongoing investment in new and emerging technologies to a career of self-determination. At Ulta Beauty, our tech team is critical to our scalability-and is recognized that way. We've been defined as a "mature start-up." A place where interdepartmental exposure, open doors, and genuine collaboration is ubiquitous. Where challenges come fast and furious, requiring agility, mental dexterity, and creativity. Where our passion for better solutions drives us and is core to who we are.

We're engineering for the future of retail, and it's no-holds-barred. But for those motivated by continual change and ambiguity, by superior leadership, by whip smart colleagues who will press you daily for your very best, you'll find that virtually nothing's impossible at Ulta Beauty.

THE IMPACT YOU CAN HAVE:

The IT Senior Manager - Back Office Systems leads a team in the planning, development, modification, and support of integrated business and/or enterprise application solutions as relates to Store, Corporate and Distribution Center Systems. These systems consist of Work Force Management, Digital Workplace, Loss Prevention, Intranet and Growth and Development back-office systems. As a Senior manager of the software engineering division, you will apply your knowledge of software architecture to manage software development tasks associated with developing, debugging, or designing software applications, operating systems, and databases according to provided design specifications. Build enhancements within an existing software architecture and suggest improvements to the architecture. This individual also provides insight and recommendations to inform the roadmap and overall health and care of the Back Office Systems portfolio. This is a leader of people who clears obstacles for his/her team while empowering and enabling others to solve complex technical and business problems. To be successful, the individual in this role must bring a strong combination of business and technical acumen and be able to provide solutions that balance the unique needs of both the business and Technology.

YOU'LL ACCOMPLISH ALL THIS BY:


  • Accountability/Relationship Management: Collaborate with executives, business partners, peers, and delivery teams to plan aligned roadmaps, delivery ownership and operational excellencies. Develop strategic relationships with stakeholders and customers by understanding their needs and aligning the capabilities of the team accordingly. Ability to "take charge" and be accountable for capabilities evolution across all phases from requirements, design, develop, QA, and support.

  • Innovation/Strategic Thinking: Drive a holistic vision and strategy for Back Office Systems across the enterprise. Seek new opportunities, methods, trends, capabilities, and products for the advancement of the Back Office Systems and align those to business benefits. Ability to objectively evaluate and challenge the status quo and leverage the right methodologies to accelerate progress. Maintain a strong understanding of industry and business, assisting the broader IT organization in the formation of strategy and approach to exploit technology, skills, and methods to drive significant impact to the bottom line.

  • Quality and Performance Management: Drive high quality standards for all software builds and maintain quality standards consistently through established KPI measures on regular basis. Define and adopt quality standards and hold the team accountable for meeting the standard through quantitative measures. Drive effective retrospectives and root cause analysis to learn from failures and drive a culture of continuous improvement. Leverages the right level of technology, QA, automation, procedures, and resources to support quality. Builds and establishes measurements around operational methods, procedures, and tools, and validates that they are reviewed and maintained

  • Organizational Development: Lead the Back Office Systems team through resource planning, up-skilling, career development and recruitment of future talent to drive business results and provide outstanding opportunities for our people. Coach, support and delegate to empower the team. Get "hands on" when appropriate to both serve as model for expected performance and to remove obstacles impeding the team.

  • Technology: Proven track record in software architecture, development, QA, implementation, and support of Back Office Systems in retail domain is essential requirement for this very critical leadership role
ADDITIONAL RESPONSIBILITIES:

  • Drive a fun, high-performing culture and provide leadership for the Back Office Systems team to grow, thrive and deliver the mission
  • Partners with the product team to help inform the priorities within a set of products, applications, and/or services. Control project risks by analyzing and identifying trigger events, establishing response and contingency plans, and recommending ways to mitigate future risks
  • Define and manage project schedules and workflows to drive opportunity intake, prioritization, and delivery to keep all stakeholders informed throughout and measure the results
  • Creates and/or leads the creation of SOPs, KPIs, and overall operationalization of assigned services or application. Maintain 24/7 availability to support production services.
  • Provides input for departmental budget and forecasting, and manages expenses associated with initiatives within scope of responsibility
  • Responsible for the development, implementation, maintenance, support and scalability of robust, reliable and secure Back Office Systems software solutions
  • Manages multiple services or applications and provides resources in support of the applications by leveraging partnerships with technology teams, vendors, and business leaders
  • Ensure vendors with whom we partner to provide software, hardware or services to our retail stores are held to a high standard and grow and manage these relationships to ensure our retail stores, corporate offices and Distribution Centers are always properly supported.
  • Shared responsibility to achieve and maintain SOX compliance. Shared responsibility in the protection of our customer and associate's Personally Identifiable Information (PII)
ESSENTIALS FOR SUCCESS:

  • Bachelor's degree in Computer Science, a related field, or applicable work experience
  • 8+ years of overall developmental experiences in Retail Back Office Systems
  • 3 +years of experience leading technical teams with or without formal direct report responsibility; this includes experience providing technical direction, thought leadership, coaching, and mentoring to team members
  • Experience with managing the development of cloud-based applications and development of APIs and web services.
  • Ability to manage through conflicting priorities and tight deadlines
  • Excellent communication and relationship-building skills
  • Highly proficient in articulating technology strategy and benefits to a non-technical audience of stakeholders and executives
  • Driver of results across teams, peers, stakeholders, and senior leaders through persuasion and articulating a vision of what is possible
  • Work with teams across onshore / offshore, remote work and staff augmentation models
  • Flexibility to be available after hours, on weekends, and during peak season (holiday) as necessary to support the team and business operations
  • Minimal travel required (training/conferences)
ABOUT

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label. Ulta Beauty also offers a full-service salon in every store featuring-hair, skin, brow, and make-up services.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

Profile

ESSENTIALS FOR SUCCESS:
  • Bachelor's degree in Computer Science, a related field, or applicable work experience

  • 8+ years of overall developmental experiences in Retail Back Office Systems

  • 3 +years of experience leading technical teams with or without formal direct report responsibility; this includes experience providing technical direction, thought leadership, coaching, and mentoring to team members

  • Experience with managing the development of cloud-based applications and development of APIs and web services.

  • Ability to manage through conflicting priorities and tight deadlines

  • Excellent communication and relationship-building skills

  • Highly proficient in articulating technology strategy and benefits to a non-technical audience of stakeholders and executives

  • Driver of results across teams, peers, stakeholders, and senior leaders through persuasion and articulating a vision of what is possible

  • Work with teams across onshore / offshore, remote work and staff augmentation models

  • Flexibility to be available after hours, on weekends, and during peak season (holiday) as necessary to support the team and business operations


  • Minimal travel required (training/conferences)

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