sr. Manager Digital Product
Country : USA
State : Texas
County : Denton County
Town : Denton
Category : Marketing
Contract type : Permanent
Availability : Full time
In partnership with the DIrector Digital Product and digital product team, serve as the voice of the customer to lead the evolution of BSG's digital experiences via the ecommerce website (cosmoprofbeauty.com), portals, mobile app, and in store and event platforms. Launch new features and functionality to drive innovation.
- Collaborate with agency partners in writing requirements, epics, and user stories to execute the product roadmap, including fixes and enhancements.
- Actively partner with Ecommerce, IT, Marketing, Customer Engagement, Analytics, and agency teams to develop features that drive customer acquisition, engagement, conversion, and satisfaction.
- Drive conversion rate on the site by responding to critical needs and concerns of external and internal customers, including the ecommerce team and customer service.
- Participate in testing and conducting UAT on all digital features.
- Serve as the subject matter expert across the digital commerce systems.
- Track performance, identify improvement areas, and communicate with service providers to troubleshoot.
Our culture links actions to results with a Can-Do Attitude that always puts our customers' and stylists' needs first. We work together, acting as one and holding ourselves accountable to deliver the best possible results. As innovators in the beauty industry, we emphasize open communication, always seeking new approaches and fostering professional growth. We acknowledge that every team player makes a difference, and it is our shared vision and positive culture that unites us.
We offer a competitive salary, medical, dental, vision and 401(K) along with a free on-site salon, a Sally's store, on-site gourmet café and discounted dry cleaning.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.#CB#LI-SC1