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sr Manager - Loss Prevention Programs And Infrastructure

Country : USA

State : Washington

County : King County

Town : Seattle

Category : Logistics

Contract type : Permanent

Availability : Full time

Company presentation

We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain guru, we invite you to bring your unique talents and join our team. We’ve been on the Fortune™ 100 Best Places to Work list for more than 20 years because we reward great work, promote from within and celebrate diversity.

Our values are the core of who we are. They inspire our employees, delight our customers and bring our business to life every day.

Job description

A day in the life...
- Identify, design and lead Loss Prevention practices, projects, training and initiatives that reduce shrink, and improve employee and customer safety and security. This includes all stages from identification of opportunities using data and good judgement, business case creation, organizational buy-in, solution sourcing/design and business implementation.
- Develop and implement strategies that leverage current loss prevention industry best practices. Act as point-of-contact for business leaders and key stakeholders through execution of strategies to monitor impact and adjust plans accordingly
- Manage multiple complex projects concurrently for shortage improvement, with responsibility for ensuring results are integrated effectively into the business plan
- Lead LP team in developing and implementing business objectives and security processes to reduce risks, respond to incidents, and limit exposure and liability in financial, physical, personal, and reputational risk
- Oversee and support deployment of state-of-the-art technology solutions and innovative Loss Prevention management standards to safeguard Nordstrom assets
- Engage in continuous planning cycle to drive next wave planning while keeping pulse on execution and stepping into execution where uniquely required. Anticipate future business changes and challenges and proactively develop new or revised solutions. Enable and drive transformational change to further Nordstrom's success
- Participate in large, cross-functional initiatives by serving as a subject matter expert for Loss Prevention programs across the company. Perform deep-dives and root cause analysis to answer business questions
- Build and maintain strong, collaborative relationships with Corporate partners in Legal, Compliance, Finance, Technology, HR as well as Field Leaders in Operations, HR and Loss Prevention
- Act as a courageous communicator and collaborator with peers, managers, directors and executive leadership to support and make decisions on strategic initiatives and projects
- Advocate for a safe and secure culture, including being a lead partner for crisis and emergency response planning
- Maintain knowledge of retail Loss Prevention best practices, industry connections and subject matter expertise, including internal and external shrink, Organized Retail Crime, and fraud
- Empower a team of project managers, who are deployed to various LP programs, with accountability and ownership. Set the direction and coach partners to achieve results; establish clear expectations, tactics and timelines for assigned projects. Mentor and provide feedback to build high-performing team with diverse backgrounds, perspectives, and experienceCORE COMPETENCIES:
- Customer Focus: Builds strong customer relationships and delivers customer-centric solutions
- Decision Quality: Makes sound and timely decisions that keep the organization moving forward
- Communicates Effectively: Develops and delivers a variety of communication methods that convey a clear understanding of the unique needs of different audiences
- Drives Results: Persists in accomplishing objectives, even under tough circumstances. Has a track record of successfully achieving priorities
- Develops People: Develops people to meet both their career goals and the organization's goals
- Has Courage: Steps up to address difficult issues by saying what needs to be saidYou've got this if...
- A Bachelor's degree or equivalent experience in Criminal Justice or related field
- 15+ years of overall Loss Prevention business experience
- 8-10 years experience in managing Corporate Loss Prevention programs and leading a team
- High-level strategic, operational, and interpersonal skills demonstrating broad expertise in loss prevention and organized retail crime
- Expertise in Loss Prevention strategy development, best practices including internal and external shrinkage controls and security systems technology
- Proven ability to identify, define, and resolve problems that are often non-conforming and without clear precedent
- Skilled in risk management, business risk analysis and making complex business/risk trade-off recommendations and decisions
- Highly analytical and capable of managing programs through metrics
- Hands on, results driven with strong project management skills
- Excellent leadership, teamwork and collaboration skills
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