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sr Manager Retail Performance & Store Operations

Country : USA

State : New York

County : Nassau County

Town : Garden City

Category : Logistics

Contract type : Permanent

Availability : Full time

Company presentation

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

Job description

Summary Statement: The Senior Manager of Retail Performance and Store Operations is assigned to at least one store. This role is responsible for managing resources and upholding operational performance to effectively and efficiently support and maximize sales and profitability in their assigned stores. They are also responsible for enhancing the customer experience to improve sales performance and bottom-line profitability.
Responsibilities & Duties
- Leads execution of store Retail Performance and Store Operations strategy
- Oversees and is accountable for the daily execution of store operations:
- Inbound merchandise / supply receiving
- Outbound merchandise movement
- Supports online sales activity via accurate and timely order fulfillment
- Supports merchandise price changes
- Manages expenses to drive profitability for assigned stores
- Oversees execution of capital fund projects
- Manages payroll expenses
- Manages non-payroll expenses
- Oversees all labor, scheduling, and staffing of assigned stores
- Collaborates with cross-functional business partners to ensure all mechanical and technological functions are maintained properly for assigned stores
- Flexes resources, processes, and behaviors to maximize operational efficiency
- Prioritizes team workload and focus to achieve sales and profitability
- Responsible for carrying out the tasks of a Sales Support Manager in the absence of that role in an assigned store
- Directly manages performance of Sales Support Managers and Loss Prevention Leaders
- Responsible for store inventory accuracy and leads the physical inventory process for assigned stores


- 7+ years of experience, luxury retail fashion experience preferred
- 4-year degree preferred
- Proven track record achieving business results
- History of leading, motivating, and coaching teams to achieve objectives
- Advanced business acumen and analytical skills
- Excellent oral and written communication skills
- Strong attention to detail
- "Win together" mentality
- In-depth knowledge of profit and loss management
- Advanced proficiency with MS Office Product Suite
- Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
- Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays Competencies Passion for People
- Fosters an environment of cross-organizational collaboration, inclusiveness, information-sharing, and problem-solving
- Resolves conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption
- Structures messages in a clear logical manner using the most appropriate communication medium
- Responsible for the performance and career development of direct reports
- Provides coaching and counseling to assist others in identifying training or experiences needed to grow professionally and advocates for team members' career progressions
- Identifies and develops key talents
- Assures that rewards are tied to objectives and requirements
- Promotes and encourages a positive environment of achievement, recognition, and celebration
- Serves as a role model by establishing and adhering to high ethical standards
- Leads team in appropriately enforcing policies and procedures, ensuring understanding from all Associates
- Speaks with truth and candor, modeling how to challenge the status quo appropriately
- Creates a safe and trusting work environment that encourages open, honest dialogue
- Demonstrates commitment to exceptional internal and external Customer Service through reinforcing communications and learning opportunities
- Empowers and coaches team to take ownership of internal and external customer problems and resolve them quickly
- Creates a gracious and welcoming environment for internal and external customers as well as other partners Passion for Business
- Fosters creative thinking and risk-taking amongst team, and sees to it that best ideas are shared and acted upon
- Demonstrates a history of effective decision-making and coaches others in making good decisions
- Defines clear priorities for direct reports and enables focus on most critical activities to improve performance
- Demonstrates flexibility and decisiveness in changing direction as the business environment dictates to achieve the strategic objectives
- Fosters consistent reflection on past performance and facilitates continuous improvement
- Promotes and encourages idea-sharing
- Acts as key change agent, demonstrates commitment to change and coaches direct reports on roles in change Passion for Personal Growth
- Continuously builds skills and knowledge through training, coaching, and career experiences
- Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
- Conveys energy and enthusiasm for NMG and personal work
- Adapts personal approach in response to diverse situations and people
- Responds to unexpected changes in work environment with creativity and resilience
- Establishes and upholds high personal standards for individual work and environment
- Maintains a customer-centric mentality versus a solely store-centric one This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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