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Talent & Hiring Manager

Country : USA

State : New York

County : New York County

Town : New York

Category : Human Resources

Contract type : Permanent

Availability : Full time

Job description

The Associate Store Manager assists the Store Manager in attaining Levi's® Store Iconic status by developing and leading the store team to deliver superior strategies and operational excellence to ensure brand equity, customer satisfaction and financial growth. Assumes Store Manager responsibilities in the absence of the Store Manager.

Key Responsibilities:

Sales
- Drives profitable sales and meets or exceeds store financial plans through leading the store team to deliver on KPI goals (Conversion, Units Per Transaction and Sales Per Hour)
- Analyzes financial reports and makes adjustments to the business to increase sales and drive profitability
- Contributes to expense control in relation to stores P&L. Deliver's results through managing payroll and controllable expenses
- Assists in creating, communicating and holding team members accountable to individual sales goalsPeople
- Recruits, interviews and makes hiring, pay and termination decisions for all levels of store personnel including members of store management
- Effectively manages the training process for new hires on LS&CO culture, product knowledge, selling practices and other associate responsibilities is effective
- Coaches and develops staff to increase their knowledge and skill sets, providing opportunities for continued development and growth within the organization
- Assists in creation of succession plans by hiring, developing and retaining top talent
- Manages employee relations issues including performance management and holding associates accountable for following LS&CO policies and procedureOperational Excellence
- Accountable for operational results/expectations in store procedures, payroll management, cash handling and inventory control
- Achieves payroll plan through creating and overseeing store schedules, monitoring labor costs and adapting to business conditions based on weekly and monthly sales
- Provides effective leadership and delegates responsibilities to ensure all required store tasks are completed. Directs the store team in prioritizing responsibilities
- Ensures sound inventory management through an accurate receiving and sending merchandise process, completing all required paperwork and following all price change and ticketing procedures
- Participates in planning and overseeing all physical inventory preparation and counts
- Prevents loss by educating associates, monitoring daily store activity, ensuring company policies are followed and partnering with loss preventionMerchandising
- Responsible for executing store visual standards in accordance with visual merchandising direction, executing flawless product presentation
- Makes decisions about and adaptations to visual merchandising direction based on the lay out and needs of the store
- Ensures product is displayed in a manner which tells a story through styling and propping and is compelling to the customer
- Maintains appropriate levels of product on the sales floor by planning and directing floor replenishment
Customer Experience
- Creates a high energy, compelling store experience for customers by engaging and modeling appropriate customer service behaviors to associates
- Holds the team accountable to the LS&CO sales standards of Connect, Consult and Close
- Ensures that all associates are trained on product knowledge to make them product experts who can effectively serve customer's needs
- Plans payroll/scheduling based on store traffic to ensure the store is properly staffed to assist customers.

Education and/or Experience:
- 5+ years of experience and a high school diploma or general education degree (GED)
- 3+ years of store leadership/management experience
- Solid experience and demonstrated skills in supervising, coaching and training sales associates
- Strong apparel experience
- Extremely strong customer service orientation and the ability to multi-task; with the desire to work in a very fast paced environment and an ability to not become frustrated with last minute changes
- Excellent discretion, judgment, tact and diplomacy
- Demonstrated ability to learn new computer programs quickly
- Must demonstrate an energetic, positive, helpful demeanor and a passion and interest in LS & Co.
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