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Territory Operations Manager - Northeast

Country : USA

State : Pennsylvania

County : Bucks County

Town : Langhorne

Category : Production - Quality

Contract type : Permanent

Availability : Full time

Company presentation

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.

Job description

**This position supports Store Operations and is a field based position in the Northeast.
- Drives operational strategies of the Company through coaching, teaching & training of Districts & Stores to consistently achieve high level execution within targeted operational priorities:
- Evaluates operational metrics at regional level to determine underperforming District & Store locations showing unfavorable trends across key operational categories.
- Through partnership with Field Leadership, ensures appropriate actions are in place to improve execution by assessing in-store actions and results to ensure high degrees of execution and compliance are sustained.
- Supports operational execution across the Company as directed by Senior Operations Director and/or business needs.
- Trains stores to improve, and develops targeted operational action plans to meet or beat standards across targeted areas of focus.
- Provides District Leadership training on key priorities to drive operational results.
- With partnership of District Manager, holds store team accountable for executing operational programs/processes and delivering results.
- Evaluates training execution and opportunities to ensure operations training is completed for store associates and follows up with Store leadership to set a timeline for all outstanding training.
- Provides targeted feedback to Regional Vice Presidents & District Managers through formal & documented means.

Profile

- Core Competencies of a Growth Mindset, Thinking Critically, Driving Results, and Accountability needed
- 10-15 Years of Retail and/or multi-unit leadership experience
- Microsoft Excel, Powerpoint, and Word proficiency required
- Ability to lead teams and drive results without direct reporting relationships
- College degree or higher
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