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Training Manager - Estee Lauder - 40 Hours - Herald Square- Macy's - New York, ny

Country : USA

State : New York

Town : New York

Category : Human Resources

Contract type : Permanent

Availability : Full time

Job description

Principal Objective
Drive retail sales in Macys Herald Square through counter coaching, artistry training and event participation.
- Collaborate with Sales Counter Manager and work closely with the Business Manager to identify Education & Training needs of the overall business
- Determine and address the needs of individual Beauty Advisors in concert with the overall business objectives
- Work with the Field Executive and Sale Executives to implement training techniques and to deliver product updates
- Work in conjunction with Sales/Operations Managers to track Educational objectives-ELX, Activation Rallies, GWP Educational Planning, Seasonal Schools and Trainings
- This position will be evaluated on monthly achievement to sales plan.
- Support artistry, selling and clientele skills of Beauty Advisors through hands on demonstration and follow up
- Enhance Macy*s "My Client" by coaching Beauty Advisors on proper Clientele procedures to increase client base and build relationships with customers
- Help to support counter trainings as needed, including individualized coaching, in-store workshops, checks as well as specialized retailer programs and duties
- Ensure that each Beauty Advisor properly utilizes sales building tools such as Makeup Lessons, Appointment books, Macy*s Magic selling, outreach programs and special events
- Provide assistance in the preparation of makeup caddies and supplies for events and assist with event set-up
- Monitor and reinforce image guidelines and dress code
- Maintain merchandising guidelines and counter cleanliness
- Qualifications
- 2+ years relevant work experience, including 1+ years' experience as a Beauty Advisor or Counter Manager
- Education or training experience is preferred
- A
proven track record of booking events, achieving retail sales plans, and demonstrating outstanding customer service skills
- Flexible & dependable with a willingness and ability to enthusiastically step into whatever role is needed for the benefit of the team/counter and to work varying schedules including nights and weekends
- Have ability to foster a quality work environment through leadership by example, ongoing Associate recognition, timely resolution of Associate conflict and motivational tactics to drive sales and client development
- Demonstrate ability to build relationships with and influence others, including customers, Beauty Advisors, vendors and managers through effective and constant communication
- Enjoy meeting and interacting with customers; Demonstrate an enthusiastic and positive attitude
- Be able to work in a fast-paced environment, handle multiple priorities and quickly learn new procedures
- Teamwork oriented with the ability to lead a learning environment
- Excellent management and organizational skills
- Ability to build and maintain strong vendor partnerships in order to maximize business results
- Ability to develop and coach others and bring out their best
- Experience in Social Selling (VSS)
- Social Media savvy
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.
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