×
News
The latest news
access_time
Kingpins Transformers becomes Transformers Foundation
access_time
Asics ends year with sales drop
access_time
Designer Brands names William Jordan as chief growth officer
access_time
Chip Foster buys back Chip & Pepper skate and surf lifestyle brand
access_time
Early Alexander McQueen designs celebrated at New York Historical Society
access_time
L'Oréal Canada founding-president Philippe Dalle dies
access_time
Nike reshuffles senior leadership
access_time
True Religion taps artist Jaffa Saba for upcycled collection
access_time
Kingpins Transformers: Ed to land in Amsterdam
access_time
Japan on brink of recession as economy contracts, virus heightens risk
access_time
Coach and Bape come together for streetwear collaboration
access_time
Moncler X Rick Owens collaboration
access_time
French label Hervé L. Leroux to be relaunched at Paris Fashion Week
access_time
Walmart sees slower online sales growth after tepid holiday quarter
access_time
EU targets textiles and packaging in plan to halve waste by 2030
access_time
Dockers hoping to progress across three key markets, says European general manager
access_time
Anya Hindmarch battles single-use plastic with ‘I Am a Plastic Bag’ project
access_time
Is Chloé looking for a successor to Natacha Ramsay-Levi?
access_time
London Fashion Week: Blasts from the past
access_time
Proxy advisory firms back bid to take HBC private
access_time
Global Brands Group axes fur, IFF reacts to rising tide of negative sentiment with new strategy
access_time
Destination XL posts slight Q4 sales growth, expects return to profit
Share
Text size
aA+ aA-
Print
Click here to print

Vice President, Retail Learning & Development

Country : USA

State : New York

Town : New York

Category : Management

Contract type : Permanent

Availability : Full time

Company presentation

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity. Today, the brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home décor and more. Polished ease, thoughtful details and a modern, sophisticated use of color-Kate Spade New York's founding principles define a unique style synonymous with joy. Under the vision of creative director Nicola Glass, the brand continues to celebrate confident women with a youthful spirit.

Kate Spade New York is part of the Tapestry portfolio - a global house of brands powered by optimism, innovation, and inclusivity.

Job Title: Vice President, Customer Experience

Purpose: The VP, Customer Experience, is responsible for retail training of the brand. This includes the development and implementation of a global training strategy. The role also ensures the activation of this strategy in partnership with cross-functional partners with the goal of creating a globally consistent customer experience across retail, customer service and wholesale. The VP, Customer Experience leads a team of training professionals in North America.

The successful individual will leverage their proficiency in customer experience and learning & development to...
- Drive a holistic training strategy to create a globally consistent customer experience across retail, customer service and wholesale, including clienteling / outreach.
- Develop and implement training content that amplifies both product and the customer experience and brings the brand to life across all channels.
- Regularly assess needs and themes of the retail organization.
- Design progressive universal learning tools that can be applied to new and existing markets.
- Leverage existing programs and tools.
- Own the Guest Journey program and ensure continuous program development and implementation.
- Lead training plan and execution in North America
- Influence the training plan implementation with our directly owned markets and partner businesses around the globe
- Owns defining and driving key KPI's that support omnichannel selling
- Sets agenda on rollout for client tools in partnership with store and IT teams
- Responsible for partnering with brand and digital leadership teams in defining in store customer journeys
- Partner with store and HR teams to drive associate engagement and incentive programs
- Stay up to date in key market trends and technologies that are used in support of engaging consumers and associates to support seamless shopping and discovery interactions.

The accomplished individual will possess...
- At least 15 years of relevant experience.
- Strong expertise in the development, team building, and training of retail organizations.
- A deep understanding of the industry and the ability to grasp cultural and commercial nuances.
- The ability to leverage technology to improve effectiveness and scalability of training programs.
- A track record of developing and implementing a consistent, scalable global strategy for the function and building capabilities to support business objectives and growth.
- The ability to interact with and effectively influence multiple cross-functional partners and employees at all levels of Field and Corporate Management in a complex, matrixed environment.
- Strong initiative, sense of urgency and follow-through.
- Demonstrated problem solving skills.
- Excellent communication and presentation skills.
- Flexibility and adaptability.
- Exceptional organizational skills.
- Retail math fluency.
- Experience in leading and developing a team.
- College degree or equivalent required.

Job description

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity. Today, the brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home décor and more. Polished ease, thoughtful details and a modern, sophisticated use of color-Kate Spade New York's founding principles define a unique style synonymous with joy. Under the vision of creative director Nicola Glass, the brand continues to celebrate confident women with a youthful spirit.

Kate Spade New York is part of the Tapestry portfolio - a global house of brands powered by optimism, innovation, and inclusivity.

Job Title: Vice President, Customer Experience

Purpose: The VP, Customer Experience, is responsible for retail training of the brand. This includes the development and implementation of a global training strategy. The role also ensures the activation of this strategy in partnership with cross-functional partners with the goal of creating a globally consistent customer experience across retail, customer service and wholesale. The VP, Customer Experience leads a team of training professionals in North America.

The successful individual will leverage their proficiency in customer experience and learning & development to...
- Drive a holistic training strategy to create a globally consistent customer experience across retail, customer service and wholesale, including clienteling / outreach.
- Develop and implement training content that amplifies both product and the customer experience and brings the brand to life across all channels.
- Regularly assess needs and themes of the retail organization.
- Design progressive universal learning tools that can be applied to new and existing markets.
- Leverage existing programs and tools.
- Own the Guest Journey program and ensure continuous program development and implementation.
- Lead training plan and execution in North America
- Influence the training plan implementation with our directly owned markets and partner businesses around the globe
- Owns defining and driving key KPI's that support omnichannel selling
- Sets agenda on rollout for client tools in partnership with store and IT teams
- Responsible for partnering with brand and digital leadership teams in defining in store customer journeys
- Partner with store and HR teams to drive associate engagement and incentive programs
- Stay up to date in key market trends and technologies that are used in support of engaging consumers and associates to support seamless shopping and discovery interactions.
The accomplished individual will possess...
- At least 15 years of relevant experience.
- Strong expertise in the development, team building, and training of retail organizations.
- A deep understanding of the industry and the ability to grasp cultural and commercial nuances.
- The ability to leverage technology to improve effectiveness and scalability of training programs.
- A track record of developing and implementing a consistent, scalable global strategy for the function and building capabilities to support business objectives and growth.
- The ability to interact with and effectively influence multiple cross-functional partners and employees at all levels of Field and Corporate Management in a complex, matrixed environment.
- Strong initiative, sense of urgency and follow-through.
- Demonstrated problem solving skills.
- Excellent communication and presentation skills.
- Flexibility and adaptability.
- Exceptional organizational skills.
- Retail math fluency.
- Experience in leading and developing a team.
- College degree or equivalent required.
Our Competencies for All Employees
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
- Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Our Competencies for All People Managers
- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
- Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
- Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

.

Req ID:

61341

Profile

- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
- Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers
- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
- Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
- Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

.

Req ID:

61341
Share
Print
Click here to print

Similar Offers

Vice President, Workforce Strategy & Analytics

ROSS STORES
access_time | place New york

Assistant General Manager, Merchandising - Fashion Crossing

OLD NAVY
access_time | place North attleborough

General Manager-Taunton

ULTA BEAUTY
access_time | place Taunton

Assistant General Manager - Rockefeller Center

BANANA REPUBLIC
access_time | place New york

General Manager-Herald Square

ULTA BEAUTY
access_time | place New york

Assistant General Manager

HUDSONS BAY
access_time | place Edmonton

Assistant General Manager - 18th & 5th

ATHLETA
access_time | place New york

Vice President, Visual Merchandising & Store Design, Travel Retail Worldwide

ESTÉE LAUDER COMPANIES
access_time | place New york

General Manager-North Attleboro Marketplace

ULTA BEAUTY
access_time | place North attleborough

Polo Factory Store - General Manager

RALPH LAUREN
access_time | place Nashville

Assistant General Manager

HUDSONS BAY
access_time | place Calgary

Assistant General Manager - Broadway @ Prince

BANANA REPUBLIC
access_time | place New york

Assistant General Manager at Large

HUDSONS BAY
access_time | place Brampton

Vice President, Creative And Brand Marketing

INTERMIX
access_time | place New york

Vice President, Customer Supply Chain

ESTÉE LAUDER COMPANIES
access_time | place New york

General Manager

HUDSONS BAY
access_time | place Edmonton

Polo Factory Store - General Manager

RALPH LAUREN
access_time | place Williamsburg

Vice President, General Manager

HUDSONS BAY
access_time | place Toronto

Senior Vice President, Global Marketing, Tom Ford Beauty

TOM FORD BEAUTY
access_time | place New york

Vice President, Marketing, Tom Ford Beauty North America

TOM FORD BEAUTY
access_time | place New york

Fashion Jobs

General Manager - Danbury Fair

OLD NAVY
access_time | how_to_reg Permanent | place Danbury

Assistant General Manager

HUDSONS BAY
access_time | how_to_reg Permanent | place Toronto

Assistant General Manager

HUDSONS BAY
access_time | how_to_reg Permanent | place Toronto

General Manager-Alpine Crossings

ULTA BEAUTY
access_time | how_to_reg Permanent | place Gaylord

General Manager - Park Meadows

ATHLETA
access_time | how_to_reg Permanent | place Lone tree

General Manager-Post Road Plaza

ULTA BEAUTY
access_time | how_to_reg Permanent | place Poughkeepsie

General Manager-North Attleboro Marketplace

ULTA BEAUTY
access_time | how_to_reg Permanent | place North attleborough

General Manager-Chester

ULTA BEAUTY
access_time | how_to_reg Permanent | place Chester

General Manager-East Washington Place

ULTA BEAUTY
access_time | how_to_reg Permanent | place Petaluma

General Manager-Palm Coast Landing

ULTA BEAUTY
access_time | how_to_reg Permanent | place Palm coast

General Manager-Cornerstar

ULTA BEAUTY
access_time | how_to_reg Permanent | place Aurora

General Manager-Newington Westfarms Center

ULTA BEAUTY
access_time | how_to_reg Permanent | place West hartford

General Manager-New Store-Watertown

ULTA BEAUTY
access_time | how_to_reg Permanent | place Watertown

General Manager-New Store-Mission Hills

ULTA BEAUTY
access_time | how_to_reg Permanent | place Los angeles

General Manager-Fountain Place

ULTA BEAUTY
access_time | how_to_reg Permanent | place Eden prairie