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Visual Manager

Country : USA

State : California

County : San Francisco County

Town : San Francisco

Category : Merchandising

Contract type : Permanent

Availability : Full time

Company presentation

The RealReal is leading the way in authenticated luxury consignment, online and in real life at our brick and mortar locations. Founded in 2011, we’re growing fast and fundamentally changing the way people buy and sell luxury — a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart and creates a foundation of trust with shoppers and consignors. Our mission to extend the life cycle of luxury items is leading innovation in sustainable fashion. We’re proud to promote the circular economy and to be the first luxury member of the Ellen MacArthur Foundation’s prestigious CE100 USA.

Employees at The RealReal are dedicated, collaborative and innovative, and we’re looking for exceptional talent to join our team. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother’s room, and flexible work hours!

Job description

As a luxury retailer, we strive to maintain high standards in our retail environment. Visual Shopkeeper will increase sales, get buyer's attention and provide an exceptional in-store experience. Under direction of the Associate Store Director and Director of Visual Merchandising, the Visual Shopkeeper is responsible for but not limited to the overall aesthetic and functionality of store's visual and merchandising standards. This involves receiving, distributing and merchandising daily delivery units, monthly display roll-outs (installation and breakdown), as well as visual and merchandising maintenance. As the chief point of contact for new merchandising initiatives, you will be responsible for communicating key information that is vital to the success of the initiative.

You will help train the store team about design concepts, visual display standards, and the proper maintenance of the overall merchandising efforts. By providing on-the-job training, feedback, and recognition, you will motivate other members of the store team to actively support visual merchandising brand standards.

This position is based in San Francisco, CA and will report to the Managing Director, Retail & Experts.
- Daily early morning product delivery distribution and merchandising.
- Liaise with various team members from ops, housekeeping, sales and management.
- Weekly store photo package and touch base with the Visual Director to review the specific location's successes and needs for improvement.
- Assist the Visual Director in sourcing local materials and contractors.
- Work closely with the Store Director to make sure all displays and merchandising are having a positive effect on sales and customer experience in order to maximize profitability.
- Assist with organizing, installing and dismantling all in-store events and workshops as needed.
- Early morning - mid day schedule with the occasional late night installation.
- Train and inspire new hires and temps on VM brand standards and maintenance responsibilities.
- Work closely with management and ops on building and architectural upkeep.


- 5-10 years of retail visual merchandising experience.
- Computer articulate including Google programs, excel, word, etc. Photoshop skills are preferred but not essential.
- Ability to lift and move up to 25 lbs
- Ability to work early mornings or nights and occasional weekends
- Strong eye for design at a luxury level
- Ability to excel in a high paced retail environment
- A well versed knowledge of Women's and Men's high fashion
- Energetic and collaborative attitude
- Problem solving and strategic thinker
- Strong communication skills
- Detailed oriented
- Management of any freelancers, artisans and outside contractors.
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Visual Manager

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