New York, New York, US
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vp, Product Management

Country : USA USA

State : New York

Town : New York

Category : Marketing

Contract type : Permanent

Availability : Full time

Company presentation

Macy's is the largest NYC based digital retailer and has driven more than ten consecutive years of double-digit growth. We're building a new type of customer centric shopping experience - at the intersection of content, commerce, and technology - to help customers find and buy products they love.
Do you want to collaborate with a smart and talented team in a fun work environment? This is a unique opportunity to join an established company that is investing in development and growing digital business at scale. Gain first-hand experience defining the future of online and physical commerce. With a constant influx of exciting and challenging problems to solve - you'll never have a boring day at the office. We also offer many roles with the freedom to build and lead a team. Join
Macy's Digital to grow your career and help shape the future of an iconic brand.
The VP, Product Management, oversees the strategic definition of a product vision focused on multiple critical aspects of our customers' journey at Macy's and Bloomingdale's, including across our ecommerce website and mobile apps, as well as how our key experiences come to life for our customers across all Customer + Digital touch points. The VP, Product Management will lead their team to develop capabilities and enhancements to attract, engage and retain customers, to deliver a superior and highly personalized experience across the board, but especially to our most loyal customers and most importantly to drive profitable business growth. The VP, Product Management uses their strong product and technical understanding to influence and collaborate with leaders across Program Management, Data & Analytics, User Experience, Customer Journey, Media and Site Merchandising, as well as leaders in other functions including Finance, Marketing, Merchandising, Supply Chain, and Technology to prioritize capital spend to deliver the highest ROI with the best experience for the customer. The VP, Product Management is highly engaged in emerging retail and online trends and uses forethought and data to influence senior business leaders and to guide their teams to identify the most valuable opportunities for the business. The VP, Product Management uses data and analytics to test and measure all enhancements and to closely monitor business performance while scaling post launch. The VP, Product Management embodies the Macy's behaviors and values in all that they do. Performs other duties as assigned.
Essential Functions

Job description

Strategic Product Oversight:

  • Serve as a leading voice of the customer and act as a customer experience advocate in considering product decisions that will impact the customer.
  • Envision new ways to engage customers.
  • Constantly question and clarify the cross-functional implications of all decisions and ensure that critical business issues are surfaced and considered with leaders across the enterprise.
  • Champion a point-of-view to leadership and partners regarding the strategic priorities and relative importance of various initiatives that are ready to move to the development/implementation phase.
  • Ensure that product specifications meet high standards and business goals for quality before approval and launch.
  • Guide team members and partners to ensure the product specifications are well understood by development/implementation teams.
  • Support team members as they provide product requirements clarification and reply to implementation considerations raised by the development/implementation teams.
Executive Stakeholder Management:

  • Develop and maintain relationships with key business owners and senior management across Macy's Inc.
  • Lead teams in partnering with key business stakeholders to develop clear and complete strategic roadmaps and business requirements and oversee prioritization and tradeoff decisions with cross functional senior leadership team.
  • Ensure that all relevant parties and key stakeholders are informed of product status from concept through launch and of business results and outcomes.
  • Identify key metrics (KPIs) for new features and socialize at all levels from within Product team, to Tech delivery partners, to executive leadership team. Socialize business results and metrics post-launch.
  • Create and deliver senior leadership and executive updates for a variety of forums-All Hands meetings, Macy's Operating Committee, Corporate Strategy Group, Board of Directors, etc.
Leadership/Functional/Organizational Development:

  • Build, lead, develop and inspire team members responsible for defining and delivering the Customer + Digital product capability roadmap.
  • Create and foster career development and growth paths for team members in alignment with company and colleague objectives.
  • Lead leaders to coach team members as they respond to project escalations with an assessment of the business implications of changes to project scope, timeline, or resources.
  • Raise awareness of team's plans, insights and accomplishments in order to facilitate cooperation across departments and to build a highly performing, highly motivated team.
  • Support direct reports with ongoing prioritization and resource allocation to ensure that the crucial business initiatives are delivered.
  • Support senior leadership and the technology organization in developing and improving product development, product management and delivery practices.
  • Hiring, retention and succession planning for all direct reports.
  • Consistently demonstrates regular, dependable attendance & punctuality.
  • Ability to work a flexible schedule based on department and company needs and to travel semi-monthly to other Macy's locations.


  • BA or BS Degree required, MBA preferred.

  • 12-15 years relevant professional experience required.

  • 10-12 years of experience in retail/e-commerce/online product management, strategy and/or consulting and leading & managing direct and indirect reports.

  • Excellent written and verbal communication skills.

  • Ability to read, write, and interpret business and technical documents.

  • Strong analytical, prioritization and negotiation skills.

  • Experience developing delivery models a plus.

  • Experience developing and managing innovation pipelines a plus.

  • Passionate about building great products and solving customer and business problems.

  • Ability to work a flexible schedule based on department and company needs.

  • Strong leadership profile and excellent negotiation skills.

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